Terms and Conditions
Arrivals and departures
Pitches will be allocated on arrival.
Changes to your holiday
Modifications are subject to a £5.00 admin fee.
Deposits are £50 minimum or if less full balance
Full balance is payable 4 weeks before arrival
If cancelled before balance is due only 95% of deposit will be refunded and remaining balance cancelled.
OR you can keep deposit paid on account for 12 months and use towards any booking.
Cancellation after 4 weeks will be charged at 50% of full booking amount OR keep on account for 12 months.
Dogs
Dogs must be kept on leads and supervised at all times.
Guide dogs are allowed on site free of charge.
The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila
Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.
Extras
Facilities/activities including fishing are subject to extra charges payable on arrival.
Motorbike(s) can be brought instead of the car(s) included.
General
Bookings are nominative and non-transferable.
In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's
attention during your stay cannot be dealt with once you have left the site.
Quiet hours must be respected between 10 p.m. and 6 a.m.
Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable.
No refunds will be offered.
For fishing you will need an Environment Agency rod licence (you'll need to apply for this beforehand).
All Children under 16 must be supervised by an adult at all times when around the lakes.
Please be aware the lakes are deep water and if you are unable to swim please take extra care and do not approach the lakes in the dark.
Life rings are available on each lake, please inform management immediately if any persons fall in.
Hired accommodation
Hired accommodation: £30.00 damage deposit is required on arrival and will be refunded on departure after inspection of your
unit should no damage/losses be found.
Pitches
You must follow the management directives when pitching your tent/unit and related equipment.
Reception
Reception is open from 8 a.m. to 8 p.m. between 01/03 and 31/10. Reception is unmanned after 5 p.m. Please inform us if
you intend to arrive after time, so that the team can provide information about your unit/pitch.
